StepChange Streamlines Cheque Processing With CheckPrint™ Solution
StepChange Charity the UK’s leading debt charity has partnered with Checkprint part of the TALL Group of Companies, the UK leader in the provision of secure paper and payment solutions, to streamline its printing and distribution of cheques.
Checkprint Ltd will install two separate CheckPrint™ solutions in the StepChange Leeds site where the charity issues 55K charity cheques per annum, and 10K Voluntary Arrangement cheques to enable clients to repay their creditors. By installing the innovative printing solutions, the charity will be equipped with the tools to benefit from the introduction of cheque imaging and digitised faster clearing in the UK. This includes the application of bank-recommended image survivable features (ISFs). Using one of the systems, the charity cheques will have a Unique Coded Number (UCN) added. With the other, the Voluntary Arrangement cheques have the UCNPlus®, the TALL Group’s patented cheque fraud protection technology applied. The enhanced UCNPlus® ISF consists of an encrypted QR Code printed on the face of the cheque. This has advantage in that the UCN Plus® replicates the benefits of paper-based ‘Positive Pay’, by providing an automated, fully ‘hands-off’ version for the cheque image clearing system (ICS), whilst removing the costs of data file preparation, transfer and any associated manual administration.
StepChange provide the UK’s most comprehensive debt advice service, helping people with debt problems take back control of their finances and their lives. Checkprint’s innovative cheque printing technology will help them to comply with the latest regulations, speed up printing and distribution of cheques.
Glen Tillotson, Regulatory Finance Manager at StepChange commented: “Prior to working with The TALL Group many of our processes were very manual and laborious for our team. By introducing these innovative printing and distribution solutions we are able to modernise our cheque processing, allowing our team to spend their valuable time working on other tasks, whilst also reducing the risk of fraudulent action against the charity.”
Martin Ruda, Group Managing Director of the TALL Group of Companies, said: “We are the leading provider of security print, secure payment and online solutions for the UK’s major banks, blue-chip companies, retailers, SME’s and print management companies. We are delighted to partner with charities like StepChange to streamline its payment operations and bring cost and time efficiencies into their existing internal processes. We are also pleased that we can introduce the benefits of the UCN & UCN Plus® ISF to StepChange to reduce the risk of fraud and provide the added time savings to the cheque clearing process through its use.”
Canon OCE Support DLRT With New Technology
Lisburn-based DLRT Ltd, part of the TALL Group of Companies, are delighted to announce a significant new investment in Canon OCE Digital Technology to support our existing customer requirements and provide future proofing for new and exciting opportunities ahead.
DLRT have commenced a programme of replacement and upgrading to new Canon OCE digital print and personalisation machines which have the capability of producing high quality cheque books, prescriptions and bespoke personalised mailings on behalf of Financial and Government customers across the island of Ireland and the United Kingdom.
This investment is supported by Invest NI and comes at a time when DLRT has won a major banking contract as part of the wider TALL Group.
Peter Thomas, Managing Director, is delighted to be again working with Canon OCE and its very professional team. “Our Directors, Management Team and Staff here at DLRT are thrilled with the investment in our facilities. As a collective, we recognised the importance of our decisions when embarking on this journey, as well as the benefits of sourcing all our digital capability with Canon OCE. The installation means we are now one of Canon OCE’s main clients on the island of Ireland. Their print solution and attention to detail together with their previous track record with us, helped crystallise the investment into a multiple machine, multiple year deal that will provide real alternatives for potential customers who haven’t yet experienced our multi-award-winning service. These are exciting times for us. The Lisburn team led by our Site Operations Manager, Brian McDonagh, should be very proud that they have delivered this new installation for the business. We also owe a debt of gratitude to Jonathan Duncan of Invest NI who championed our project and provided additional advice and much welcomed assistance.”
Welcoming the company’s investment, John Hood, Invest NI’s Director of Multi Sector said: “DLRT recognises that the way consumers are using cheques is changing and with the increase in fraudulent transactions in the banking system has developed a growth strategy driven by investment in this new more efficient machinery. The machinery will enable it to build a more competitive global position and secure new contracts by enhancing fraud protection and introducing new technologies like the patented QR code based image survivable features. We’re pleased to support DLRT with this investment, ensuring its business is sustainable in Lisburn for many years to come.”
Donnan Cullen from Canon OCE says “We are thrilled to strengthen our partnership with DLRT with the newly installed machines. It is an important step for Canon OCE towards a leading position in the security print and personalisation sector. We look forward to working together with DLRT and to help this impressive and innovative company to continue to thrive within the Irish market.”
Sited in Lisburn, Northern Ireland, DLRT Ltd are perfectly positioned to offer digital print and personalisation solutions for customers on both sides of the border and in mainland UK. DLRT are a multiple award-winning supplier with a long pedigree in secure data management and print solutions. This is underpinned by ISO 9001, ISO27001, Cybers Essentials Plus, FSQS and APACS 55 accreditations. DLRT operate a “Right-First-Time” culture which is enabled by staff with years of experience and knowledge of the security print industry.
TALL Strengthen Their Commonwealth Links With Nigerian Educational Institutions
Runcorn-based TALL Security Print, a member of the TALL Group of Companies, received overseas visitors in March from prestigious Nigerian educational institutions.
The visitors from Bayero University, Federal University Dutse, Lagos State University of Technology and Royal Gold and Apple Direct Ltd arrived in the UK at the end of March where they visited the Runcorn factory, and then travelled to London for a meeting with Tata Consultancy Services (TCS) on E-Certificate Validation and E-Examination resources.
TALL Security Print has recently won significant contracts to print graduation certificates for several prestigious Nigerian educational institutions. Having begun printing for Ilorin University several years ago, its reputation for quality together with the introduction of security features intended to prevent certificate fraud has established TALL as a market leader in the Nigerian education marketplace.
Cas Amato, TALL Group Export Manager, said: “Secure printing is of great importance to these universities, which is why they commissioned the expertise of TALL Security Print. We’ve been a specialist in security print solutions for over twenty years and offer an unrivalled service to our customers. We are looking forward to working with these institutions and growing our presence in the country to offer our secure print solutions as we have done in other parts of the continent.”
Martin Ruda, TALL Group Managing Director added: “We were delighted to host our international visitors. Our long involvement with Africa, built up over the last two decades, including work in many Commonwealth countries, has reinforced the TALL name. As major suppliers of international security printing, the longstanding reputation of the TALL Group, for highly secure and top-quality print products and services, has encouraged organisations around the world to rely on a committed work force in the UK to provide a wide range of secure documents. The recent visit enabled our guests to review the e-verification facilities now available, as certificate validation becomes an increasingly digital solution.”
TALL Group’s Interpretation Of Pay.UK Report Highlights Continuing Importance And Value Of Cheques
The TALL Group of Companies has welcomed the latest Pay.UK report entitled: ‘Attitudes to and usage of cheques’ as ‘more proof of the continuing importance of cheques for businesses, charities, schools and consumers.”
Martin Ruda, Managing Director at The TALL Group of Companies, explains: “As with all research there are several possible different interpretations of the data and whilst we do of course accept that cheque usage is declining, we don’t feel that this is the whole picture. For example, the research also showed that 56% of businesses say it would be a problem if they had no cheque book on their current account and amongst charities this was as high as 80%, (and 48% in schools). This is extremely important and should not be dismissed.”
In addition, the research shows that amongst businesses, a third of those issuing cheques say the recipients (payees) insist on receiving cheques and won’t accept alternatives whilst 13% say that it is too difficult to get bank account details to enable an electronic payment. Amongst charities, over 60% use (issue) cheques because the payee won’t accept alternatives and 34% say it is too difficult to get account details.
As far as the future is concerned, 62% of businesses think cheques will continue as a payment method as do 67% of charities and 58% of schools. The data also shows that 95% of charities received cheques which are mainly donations and 23% of businesses who receive cheques prefer to be paid that way.
“These numbers are not insignificant and it is important to note that cheques are one of the national payment schemes and their continued usage is supported by the government and the banks. In fact, there has been a recent and major change in the way cheques can be deposited remotely in the UK via cheque imaging following significant investment by the banks.
“It is therefore surprising that the report also makes no mention of the data that was gathered concerning awareness and likelihood of the use of cheque imaging to deposit cheques remotely. The data shows that amongst consumers 59% are aware of cheque imaging (mobile remote deposit) but more importantly that 58% of those who are unaware are likely to use it if offered by their bank. Amongst businesses (where mobile or desktop remote deposit can be offered) these figures rise to 59% and 76%. This is important research and clearly shows that cheques continue to be a popular and in some sectors a preferred payment method.”
Download the Pay.UK report from this link “Attitudes to and usage of cheques”
National Apprenticeship Week
TALL Apprentice Goes From Strength to Strength
In National Apprenticeship Week we highlight Georgia Parkinson who joined TALL Security Print Limited in July 2021 on a two-year BPIF Level 3 Business Administration Apprenticeship. The BPIF is the largest supplier of apprenticeships to the UK printing industry.
Georgia is based at TALL Security Print’s Runcorn site. She is mentored by Commercial Director Brian Carney and works in the busy Commercial Department at the site.
In her role, Georgia is involved in all aspects of the business and has been gaining a valuable insight into the workings of the Commercial Department working alongside colleagues directly responsible for many of the UK’s major High Street banks. Among her many duties, she is progressing customer orders, inputting sales orders, assisting the sales team with enquiries, liaising with customers and suppliers as well as managing any mailing returns.
Brian Carney says: “We are proud to be able to offer this great opportunity to a student keen to join the print industry. We are delighted to welcome Georgia to our Runcorn site. The TALL Commercial Department is a small close-knit team and Georgia has fitted in really well. We have had employees join straight from school with limited academic qualifications in the past who now hold senior positions with many years’ valuable service.”
Steve Marriage, Business Skills Training Coordinator at the BPIF adds: “Having spoken with The TALL Group Senior Management, we both felt there was a fabulous opportunity for the right person to succeed at TALL Security Print and since joining Georgia has made a ‘perfect’ start to her apprenticeship.”
Georgia comments: “I am really pleased to have joined TALL Security Print Limited and becoming part of this friendly team. I am passionate about finding ways to improve myself and am excited to start this apprenticeship and my working life with all the opportunities to come.”
National Apprenticeship Week
According to the Gov.UK website, “National Apprenticeship Week 2022 runs from 7th February – 13th February and is an opportunity to celebrate the apprenticeship community, promote the benefits of apprenticeships, and showcase the resilience of apprentices and employers during the pandemic.”
Checkprint Limited Secures Leading Financial Services Supplier Qualification
Checkprint Limited, part of The TALL Group of Companies, the UK leader in the provision of secure printed and electronic payment solutions, has successfully achieved the FSQS (Financial Services Supplier Qualification) meaning all three companies within the Group, (Checkprint, TALL Security Print and DLRT Ltd) are now fully accredited.
The Hinckley-based security print specialist achieved the certification which is required by major Banks and Financial Services Organisations when selecting suppliers. Checkprint Limited satisfied all of the requirements to become fully registered on the supplier qualification system, as set out by participating buying organisations.
FSQS is a community of financial institutions including banks, building societies, insurance companies and investment services, collaborating to agree a single standard for managing the increasing complexity of third and fourth-party information needed to demonstrate compliance to regulators, policies and governance controls.
One of the key aims of FSQS is to ensure that the information that suppliers and third parties are asked to provide to their clients is proportionate to the types of goods of services being supplied. The accreditation was designed to improve the standard of suppliers through a common set of policy and risk areas including IT Security, Operational Risks, GDPR and Responsible Business Governance which are reviewed annually and updated to stay ahead of regulatory changes.
Martin Ruda, Managing Director of the TALL Group of Companies, said: “We are extremely proud to have successfully achieved this certification, which demonstrates our ability to safely collect, validate and monitor our suppliers information.”
The FSQS (financial services supplier qualification) is currently used by 32 major Banks, Building and Insurance companies including Lloyds Banking Group, Metro Bank, Santander, TSB, Clydesdale Bank and The Bank of England.
TALL Cheque Writing Service Mails Its 10 Millionth Cheque!
A cheque-writing service that helps ease the payment processing burden for companies across the UK, especially during the COVID-19 pandemic, has now issued its 10 millionth cheque.
Launched just last year, the Send-A-Cheque™ service streamlines regular or ad-hoc payments; a task that has become more difficult as many companies are still working from home. The TALL Group of Companies, comprising TALL Security Print, Checkprint and DLRT launched the secure service to take away the stress of making cheque payments.
At the start of the pandemic, the TALL Group identified the challenge facing companies that may struggle to generate payments on demand. The Send-A- Cheque™ service user simply supplies payment details to TALL and within 48 hours a fully and securely infilled (and signed – by agreement) cheque will be posted back to the payer for distribution, or indeed mailed directly to the payee. The cheque also includes the latest bank-recommended Image Survivable Features (ISFs) as standard. Every single cheque carries its own unique ISF, many with the TALL Group patented device, the UCN Plus®, an encrypted and automatically verified QR Code to deter potential cheque fraud and trap counterfeits and fraudulently altered items.
Martin Ruda, Managing Director of the TALL Group, said: “The Send-A-Cheque™ service morphed out of TALL’s long-standing ‘Cheque Bureau Service’ and the issuing of our 10 millionth cheque marks a significant milestone in the provision of cheque payments on behalf of customers over a number of years. Rebranded ‘Send-A-Cheque™’ in 2020, before the start of the major lock-downs, the platform ‘does-exactly-what-it-says-on-the-tin’ – and that is why we have simplified the message – and it has taken off.”
“More and more of our financial services sector clients are using it – especially those who know – and may only need to know – the name and address of the payee for whom it (Send-A-Cheque™) is particularly attractive. Companies such as these often use the platform for payments, particularly for customers who are no longer in a relationship with them.”
“The City Partnership (UK) Ltd (“City”) is a prime example of this type of customer. City is a well-established and successful provider of corporate and fund services. We began our relationship with them in May 2017, providing Cheques and now using the Send-A-Cheque™ platform regularly send out cheque payments on their behalf. The issue of the 10 millionth cheque coincided with one of these payment runs.”
City’s Director of Receiving Agent and Registrar Services, Andrew Lecomber Peace, said: “We have found this tool invaluable; we have been doing our best to maintain business as usual during the pandemic, and the TALL cheque service has enabled us to continue high levels of customer service including our regular cheque payments without putting additional pressure on our internal processes.”
Martin Ruda added: “We are excited to reach this landmark 10 millionth cheque. Its completion clearly proves an appetite for the easy-to-use Send-A-Cheque™ service. In order to mark the occasion, we presented a special framed certificate with a copy of the cheque to the City Partnership in recognition of their part in this milestone.”
Martin continued, “The Send-A-Cheque™ platform is directed precisely at companies’ need to cost effectively outsource non-core, but sensitive and secure administrative functions. COVID-19 has certainly heightened this need with many staff being away from offices or furloughed. This platform also adds layers of incremental security, including the latest bank-recommended ISFs, a fully digital input solution, and comprehensive Management Information reporting, all as part of the service.”
“Indeed, we foresee the next developmental stage of Send-A-Cheque™, as we work closely with our bank partners, to create a consumer-led mobile-initiated Cheque-On-Demand™ service to allow banks’ customers to request a cheque to be sent to a payee from TALL – one cheque at a time. Watch this space… “
Celebration for TALL Group As They Are Awarded Cyber Essentials Plus Again
As part of its ongoing commitment to stringent online safety, The TALL Group of Companies, the UK leader in the provision of secure paper and electronic payment solutions, has once again secured the Cyber Essentials and Cyber Essentials Plus standards.
The TALL Group is a UK leader in the provision of security print, secure payment and online solutions for the UK’s major banks, blue-chip companies, retailers, SME’s and print management companies. Working in partnership with The Cyber Essentials scheme, The TALL Group demonstrated the essential security controls that they have in place to protect its technology and data across its three sites.
According to the ‘Cyber Security Breaches Survey 2021’ 38% of small businesses suffered a cyber breach or attack in the past 12 months, with the average cost for those that lost data or assets standing at £8,170.
The Government worked with the Information Assurance for Small and Medium Enterprises (IASME) consortium and the Information Security Forum (ISF) to develop the Cyber Essentials standard, a set of basic technical controls to help organisations protect themselves against common online security threats.
Wayne Carlisle, IT Director for The TALL Group of Companies commented: “I’d like to express a huge thank you to all of the IT staff across the group for the effort they have put in throughout the year to enable us to pass our annual Cyber Essentials & Cyber Essentials Plus audits.”
Martin Ruda, Managing Director of the TALL Group of Companies said, “This accreditation once again acknowledges the comprehensive cyber defences we have in place across our Group and the significant and ongoing investment in people and systems, which protect our own business and the operations we run for our customers. This independent certification sets us apart from competitors in the market and underpins our commitment to best practice in this area”
TALL Security Print Achieve Investors in People Accreditation
Runcorn’s TALL Security Print, the UK leader in the provision of secure printed documents, has successfully maintained its Investors in People (IIP) accreditation, demonstrating the company’s commitment to ensure that principles and practices around supporting people are paramount within the group.
The TALL Group have been providing clients with secure printed documents and electronic payment solutions for over 30 years. In order to continue to provide world class customer service they have committed to invest in their staff and understand the importance of a better, more productive workplace. The TALL Security Print team have been working closely with IIP to maintain this accreditation, ensuring that every employee has access to the training and support they need throughout their career.
This news comes as TALL is recruiting three new positions in Runcorn – one press operator and two apprentices.
Debbie Dowler, Quality & Compliance Director, commented: “Our people are amongst the best in the industry and we are extremely proud of each and every one of them. The Investors In People accreditation demonstrates our continued commitment to invest in our people and make the TALL Group a place where they can thrive and enjoy coming to work.
She added, “Thanks again to all our Runcorn staff who without their valuable feedback, we couldn’t make this happen.”
“The TALL Group is ten weeks into an internal communications campaign encouraging staff to share their good news, whether business or personal, and have recently celebrated the fine work that staff do by holding celebration lunches at the three TALL Group sites by way of a thank you. Feedback from the IIP has been extremely positive with regard to our communication initiative and have made suggestions as to how we can expand and develop the activities we are undertaking.”
Martin Ruda, TALL Group Managing Director said, “We are fortunate to have a dedicated workforce that has succeeded in maintaining our operations throughout the recent pandemic. As we make our way along the road to recovery from COVID-19, we acknowledge their contribution and look forward to using the IIP accreditation to reinforce our company values.”
TALL Going To The Ends of the Earth To Satisfy Our Customers!
Runcorn-based TALL Security Print, a leader in the provision of security print products has supplied savings passbooks to Papua New Guinea following a recent order.
Coincidentally the order arrived not long after the Cheshire Commonwealth Association (to which TALL is a founding member) ‘Connecting Your Business with Commonwealth’ Zoom Conference at which Keith Scott, British High Commissioner to Papua New Guinea spoke.
The order for passbooks printed and assembled in Runcorn came as a result of a website enquiry to the TALL Group from the Eastern Highlands Sista Helvim Sista Association Incorporated. Eastern Highlands is a highlands province of Papua New Guinea. The provincial capital is Goroka to where the passbooks were delivered.
The Eastern Highlands Sista Helvim Sista Association encourage and educate rural women members who make up nearly 80% of the membership.
The passbooks were being issued to these ladies to assist the government address the issue of an ‘unbanked’ population. Launched to much fanfare with traditional dance and tribal characters, the Runcorn-printed passbooks have made a big impact on both the Association and its members.
As major suppliers of international security printing, the longstanding reputation of the TALL Group, for highly secure and top-quality print products and services, has encouraged organisations around the world to rely on a committed work force in the UK to provide a wide range of secure documents. Distance has proved no obstacle when secure sensitive documents are required.
For more information on passbooks, please see https://tallgroup.co.uk/tall-secure-print-payment-solutions/products-and-services/secure-print/savings-account-passbooks/
DLRT Awarded A D McClay Contract
DLRT Limited based in Lisburn, NI, part of the TALL Group of Companies, the UK leader in securely printed documentation, are delighted to have provided Ulster Bank customer A D McClay Solicitors, with their first suite of business special cheques that incorporate industry-recommended cheque fraud prevention Image Survivable Features (ISFs).
ISFs form part of the new technological enhancements made to cheque clearing across the UK. This allows an image of the cheque to be cleared rather than the physical paper document. Both the issuer and the recipient still get all the great benefits of using a ‘physical’ cheque but the new clearing process using image transfer speeds up the whole payment process and reduces payments times to next working day. Cheque imaging can be done at branch, or using remote deposit capture (RDC) via a mobile phone or dedicated cheque scanner.
Ulster Bank have embraced this new cheque fraud prevention security enhancement and are requesting that business special cheque users have an ISF feature applied to their cheques going forward. The TALL Group are at the forefront of this process and are working with all UK and Irish banks to support customers who need to get the ISFs applied to their cheques.
Peter Thomas, Managing Director at DLRT, advises that it will provide cheque issuers with additional security now that the cheque image is what clears through the cheque clearing payments process.
He added, “It is a relatively straight forward process for business special cheque users and our team across the TALL Group to collaborate in the application of ISFs. TALL have an in-depth knowledge and experience of cheque fraud prevention tools and will make the whole upgrading process as smooth and frictionless as possible for all concerned.
Neville Kerr, LL.B from A D McClay Solicitors said, “We were delighted to use DLRT in fulfilling our bank’s requirement to apply an ISF to our business cheques. Working with the team in Lisburn, we now have cheques incorporating ISFs that will provide us with enhanced fraud protection. In addition, we retain the benefits of using a cheque to our business finance.”
Members of The Law Society, the practice of A D McClay & Company, established in 1984 by Don McClay, provides a comprehensive range of legal services to both private and commercial clients throughout Northern Ireland with a limited range of services being provided in the Republic of Ireland. The firm is based in the Waterside area of Londonderry. AD McClay has been at the forefront in embracing new information technology to enable it to transact business for clients in the most efficient manner possible.
TALL Security Print Secures Leading ISO 9001 Quality Management Standard Again!
TALL Security Print, part of The TALL Group of Companies, the UK leader in the provision of secure paper and electronic payment solutions, has successfully been re-accredited to the ISO 9001 standard. The Runcorn-based printing specialist achieved the certification that praises the efficiency of its Quality Management Systems.
To achieve certification the approved auditors carried out numerous assessments into the companies robust, efficient and effective quality management systems, which underpin its daily operational and business activities all remotely due to current Covid-19 requirements.
Debbie Dowler, Quality and Compliance Director, TALL Security Print Ltd, said: “We are extremely proud to have successfully achieved the ISO 9001 standard once again, which enables us to continue to provide a first-class product and service to our customers.”
The TALL Group also holds a wide variety of other leading accreditations, including Cyber Essentials PLUS, Investors in People, ISO 27001 Security Management Standard and the IS0 14001 Environmental Management Standard.
Each founded over 25 years ago, TALL Security Print Ltd, Checkprint Ltd and DLRT Ltd together form the TALL Group of Companies. Based in Runcorn (Cheshire), Hinckley (Leicestershire) and Lisburn (Northern Ireland) respectively, the Group employs over 150 people dedicated to quality secure print and payments solutions.