Standard Manufacturer’s Warranty
All of our cheque scanners are covered by a one year standard manufacturer’s warranty. Complete warranty details are provided on a support card in the scanner box enclosed in the document pack that is shipped with each scanner.
Please note that the manufacturer’s warranty only covers the repair or replacement of a scanner if the product proves to be defective in material or workmanship during the warranty period.
Service and Support for Imaging Solutions
In order to ensure you receive the highest performance and care for your cheque scanners and accessories. We are also able to office service and support which are designed to meet your specific business needs.
Level 1 Support
Today’s competitive business environment demands maximum productivity and efficiency at all times. Equipment downtime can keep you from achieving your business objectives and has the potential to affect your bottom-line.
Our level 1 support is designed to provide you with a cost effective cover that protects your productivity, helps you to avoid unexpected charges and keeps your scanner performing optimally whist keeping your business processes running at peak performance.
The cover provides you with:
• A guaranteed replacement device next (Business Day) between 8.30am – 5.30pm Monday – Friday.
Please note Level 1 support is only available at the same time you purchase your scanner.
Level 2 support
Our Level 2 support offers the option to have an on- site engineer visit repair or replace a scanner in less than four Business Hours: or next Business day. The service is offered as chargeable per instance.
We aim to dispatch your order within five working days if the product is in stock.
If you need to return a device, we make it fast and easy, return requests can be initiated by contacting firstname.lastname@example.org. The product will need to sent back in a saleable condition to Checkprint for a full refund.